From the Program Management team to the corporate executive team, it's absolutely critical that a communication line is established with the customer, when it comes to Contract Manufacturing. The CM should be proactive in their efforts to ensure that inevitable manufacturing concerns can be remedied with the customer as soon as possible.
1 point of contact
One of the most important attributes to successful program managers, is that they are the one point of contact between the Contract Manufacturing company and the customer, both internally and externally. Thus, it is up to the Program Manager to build an outstanding relationship between the CM and OEM. In doing so, the customer is able to have an amazing customer-oriented experience where they know who they need to speak with when they have questions.
Successful Program Managers are also responsible for communicating all customer concerns and goals to the rest of the Contract Manufacturing departments. From the time a RFQ is submitted, Program Managers should begin managing each aspect of the project, which gets the ball rolling before quotes are returned. At PEKO, we understand how critical Program Mangers are to the success of our OEM's projects, which is why we include our upper management for "kick-off" meetings once a program is set to move forward.
During the "kick-off" process, Program Managers have organized the entire project's process. Since PEKO is a full-service Contract Manufacturer for machinery and equipment, this means our Program Managers are tasked with ensuring all of our departments are organized and ready to handle the project. All processes are laid out and organized so that the proper amount of materials and workers are accommodated accordingly to the projects needs. At PEKO, our Program Managers are the biggest internal advocate for our customer's success.
If a program manager is going to be responsible for overseeing your machinery's manufacturing and assembly, they also need to be sure that they are supervising any changes or alterations made to documentation and manufacturing packages. Again, successful Program Managers are the single point of contact between the CM and OEM, so anything that changes a project's documentation internally, needs to be brought to the attention of the Program Manager, so that they can clearly communicate such changes to the OEM.
Program Manager Experience
Since Program Managers are tasked with overseeing, and delegating many areas within the CM organization to ensure a customer's success, great Program Managers will have had a lot of different experiences within the Contract Manufacturing organization. At PEKO, our Program Managers have held different positions from within many different divisions of our organization, so that they understand the many working parts of our business. This allows our Program Managers to ensure cellular manufacturing practices are employed so that deliveries to the customers can be made on time.
Quick Response Time
Coupled with being the customer's single point of contact, outstanding Program Managers will also be able to respond to customer requests, and inquiries within the same business day. Whether the communication is through email or phone calls, Program Managers need to let the customer know that they are at the forefront of their mind. It's not easy to trust another company to build your major mechanical assembly, but if you can trust that your communication needs are met, then it makes handing off your assembly to another company that much easier.
It is also the responsibility of the Program Manager to delegate which employee would be best to answer specific questions that are more geared towards technical inquires. If the Program Manager cannot answer such technical questions in regards to the engineering aspects, then they need to be able to get the customer to the correct person in order to meet the customer needs.
Program Management involves all aspects of a Contract Manufacturing Organization in order to best serve the customer. Not only are they responsible for being the single point of contact, but they also need to make sure that all facilities and assembly areas are prepared to handle the given project, prior to contract agreements. Program Managers are essential in driving a project's success inside a Contract Manufacturing Organization.
If you're interested in outsourcing your manufacturing and would like more information on how PEKO can help drive your success in the market place, request a quote below!